You Can’t Policy Your Way Into Adoption
As organisations develop AI strategies, governance is often one of the first topics to emerge. Policies, frameworks and guidelines can
Interviews
Tag: trust
How trust in AI is built, challenged and maintained. These stories explore transparency, reliability, human judgement and the factors that influence whether people feel confident relying on AI systems.
Thinking
Creativity Was Never Going To Be The Easy Part
AI and creativity are often discussed as though they sit on opposite sides of an argument.
Interviews
Human Judgement Still Matters
One of the themes that keeps emerging through conversations about AI is that, despite the pace of technological change, human
Interviews
The Human Side Of AI Adoption
During a recent conversation, Carolyn Jardmore, Managing Director of Cream Consulting shared a perspective that challenged one of the most
Quick Thinking
When Blurry Stops Meaning Uncertain
A blurry image used to mean something simple. You couldn’t see clearly, so you couldn’t be certain. Now that uncertainty
Thinking
The AI Ghost in the Room
When people talk about AI, they often focus on the systems they can see.
Interviews
The Data They Didn’t Have Held The Key
In a recent conversation with Decoded Thinking, contact centre consultant Paul Weald reflected on a World War Two story that still
Quick Thinking
AI Confidence vs Accuracy
One of the more noticeable traits of AI is how confident it sounds.
Quick Thinking
What’s the difference between AI speculation and AI reality?
There is often a gap between what AI is described as doing and what it actually does in practice.
Quick Thinking
When AI becomes a property feature
What happens when AI becomes something you sell, not just something you use?
