The Next Click Might Not Be Yours
For years, online shopping has followed a familiar pattern.
In the Wild
Blog
Interviews
When Productivity Isn’t Enough
For much of the conversation around AI, productivity has become the headline metric.
Explainers
What Is a Token?
When an AI model reads or generates text, it breaks the language down into smaller pieces called tokens. A token
Explainers
What Is RAG?
RAG stands for Retrieval-Augmented Generation and allows AI to find and use relevant information when answering a question, rather than
Explainers
What Is AI Geopolitics?
Artificial intelligence is increasingly being discussed alongside topics like trade, national security and international relations. As a result, the term
In Practice
The Customer Journey Starts Before The Phone Rings
By the time a customer reaches your contact centre, they’ve probably already been on quite a journey.
Quick Thinking
Can AI Make Experts Less Expert?
Much of the conversation around AI focuses on replacement.
Thinking
Beyond the AI ‘Escape’ Headlines
The idea of an AI system “escaping” its testing environment and attacking another organisation made for compelling headlines after reports
In the Wild
How AI Is Speeding Up Vaccine Discovery
Developing a new vaccine has never been a simple process.
Interviews
Is AI Moving Faster Than Organisations Can Adapt?
Much of the conversation around AI focuses on the technology itself. Every new model promises greater capability, improved reasoning or
