Is It An AI Agent Or Just A Chatbot?
Not that long ago, almost every AI conversation seemed to involve chatbots.
Quick Thinking
Tag: recommended
A hand-picked collection of standout articles, interviews and insights from across Decoded Thinking. Start here to discover some of our favourite stories and the ideas shaping conversations around AI.
Thinking
Why Can’t Universities Agree on ChatGPT?
During one semester at a global top-100 university, I received opposite advice from two different professors in the same week.
Interviews
When AI Takes the Easy Calls, What’s Left for Humans?
Much of the conversation around AI in contact centres focuses on the work it can take away.
Thinking
The Most Experienced Person in the Room Might Be AI
Why the future of AI may be less about replacing expertise and more about sharing it.
Interviews
AI Should Be A Triage Nurse, Not A Nightclub Bouncer
For years, one of the measures of success for customer-facing technology has been how many conversations it can prevent from
Quick Thinking
Why AI Needs a Human Layer
Much of the conversation around AI has focused on helping people understand the technology.
Thinking
AI Changes Motivation More Than It Changes Work
For much of the discussion around artificial intelligence, the focus has been on jobs.
Thinking
What Do We Actually Mean By Human-Centred AI?
Human-centred AI has become one of those phrases that appears almost everywhere.
Thinking
The Problem With Measuring AI By Tokens
For years, organisations have searched for ways to measure technology adoption. First it was software licences. Then it was active
