The Problem With Measuring AI By Tokens
For years, organisations have searched for ways to measure technology adoption. First it was software licences. Then it was active
Thinking
Tag: Dr Nicola Millard
Dr Nicola Millard
Principal Innovation Partner | Behavioural Science | Innovation | Customer & Employee Experience
Dr Nicola Millard is Principal Innovation Partner at BT Business, where she explores the intersection of people, technology and innovation. Combining behavioural science, psychology and practical research, Nicola helps organisations understand how emerging technologies such as AI are changing customer experience, employee experience and the future of work.
An award-winning keynote speaker, researcher and author, Nicola has spent her career helping organisations make sense of technological change through a human lens. Her conversations with Decoded Thinking explore AI adoption, behavioural science, trust, cognitive offloading and why successful innovation starts with understanding people rather than technology.
LinkedIn: https://www.linkedin.com/in/nmillard/
Quick Thinking
Can AI Make Experts Less Expert?
Much of the conversation around AI focuses on replacement.
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Beyond Faster And Cheaper: The IKEA Question
Many AI conversations begin with efficiency. How can we automate a process? How can we reduce costs? How can we
Interviews
If The Answer Is AI, What’s The Question?
As AI adoption accelerates, organisations are under increasing pressure to identify opportunities, develop strategies and demonstrate progress. In some cases,
Thinking
The Three Stages of Trusting AI
Much of the conversation around AI focuses on capability. We talk about what the technology can do, what jobs it
Quick Thinking
The Problem With Measuring AI Adoption
As organisations look for ways to encourage AI adoption, many are searching for metrics that demonstrate progress.
