Is AI Moving Faster Than Organisations Can Adapt?
Much of the conversation around AI focuses on the technology itself. Every new model promises greater capability, improved reasoning or
Interviews
Tag: Paul Weald
Contact centre strategist | Customer experience | AI adoption | Digital transformation
Paul Weald has spent more than 30 years helping organisations improve customer experience through technology, operational change and innovation. His expertise spans contact centre strategy, digital transformation and organisational change, with a particular focus on how businesses can adopt AI in ways that create genuine value for customers and employees.
A long-standing judge for the UK Customer Experience Awards and an active angel investor, Paul brings a practical perspective shaped by decades of working with organisations navigating change. His conversations with Decoded Thinking explore topics including AI adoption, organisational readiness, bias and the human factors that influence successful transformation.
LinkedIn: https://www.linkedin.com/in/paulweald/
Thinking
Why AI Projects Stall Inside Organisations
For all the conversation around artificial intelligence, many organisations are discovering the hardest part is not the technology itself. It
Interviews
The Technology Isn’t The Bottleneck
The conversation around AI often focuses on the technology itself.
Thinking
The Three Stages of Trusting AI
Much of the conversation around AI focuses on capability. We talk about what the technology can do, what jobs it
Interviews
The Planes That Never Came Home
A World War Two story about missing data, survivorship bias and why the evidence we don’t see can matter just
Interviews
The Data They Didn’t Have Held The Key
In a recent conversation with Decoded Thinking, contact centre consultant Paul Weald reflected on a World War Two story that still
Thinking
What World War Two Can Teach Us About AI Bias
Artificial intelligence is often presented as a technology problem. Better models. Better systems. Better data. But one of the most
