What Happens If Your AI Tools Disappear Tomorrow?
AI tools are quickly becoming part of everyday work. They summarise meetings, draft content, find information, analyse data and support
Interviews
Category: Interviews
Conversations with people exploring how AI is changing organisations, industries, and everyday life. These pieces highlight ideas, insights, and perspectives from interviews with practitioners, researchers, leaders, and specialists. Less about definitive answers, more about learning from people working through the challenges and opportunities in real time.
Conversations with people exploring how AI is changing organisations, industries, and everyday life. These pieces highlight ideas, insights, and perspectives from interviews with practitioners, researchers, leaders, and specialists. Less about definitive answers, more about learning from people working through the challenges and opportunities in real time.
Interviews
What Does ‘AI Experience’ Actually Mean?
Nearly one in ten UK job postings now mention AI or related tools. But if you’re one of the people
Interviews
When AI Takes the Easy Calls, What’s Left for Humans?
Much of the conversation around AI in contact centres focuses on the work it can take away.
Interviews
AI Should Be A Triage Nurse, Not A Nightclub Bouncer
For years, one of the measures of success for customer-facing technology has been how many conversations it can prevent from
Interviews
When Productivity Isn’t Enough
For much of the conversation around AI, productivity has become the headline metric.
Interviews
Is AI Moving Faster Than Organisations Can Adapt?
Much of the conversation around AI focuses on the technology itself. Every new model promises greater capability, improved reasoning or
Interviews
The AI Adoption Organisations Can’t See
Much of the conversation around AI adoption focuses on helping employees embrace new technology.
Interviews
Why Customer Journeys Rarely Go To Plan
We often talk about customer journeys as though they’re linear.
Interviews
For Once, Everyone Is Learning Together
Experience has traditionally been one of the most valuable assets in the workplace.
